Terms of Use

Important notice

These Terms of Use apply whenever you access or use Masqany. By creating an account, publishing or managing a listing, accepting a lead, requesting or providing a service, confirming completion, or using prepaid commission credit, you agree to these terms. If you do not agree, do not use Masqany.

1. About Masqany

Masqany is a digital marketplace operated by Speqlink Limited. It connects customers with independent property owners and agents, transport drivers, moving companies and gas retailers.

Masqany is a product of Speqlink Limited. References to “Masqany”, “we”, “us” or “our” in these terms mean the Masqany platform as operated by Speqlink Limited. References to “you” or “user” mean anyone who accesses or uses Masqany.

2. What Masqany does

Masqany provides technology for discovery, matching, communication, requests, quotations, verification, completion confirmation, reviews and provider billing. The platform may display property and product details, service areas, availability, prices, photographs, videos, locations, ratings and verification information.

Masqany facilitates connections. It is not the landlord, tenant, property owner, appointed property agent, transport operator, moving company, gas seller, insurer, bank or escrow provider in an agreement between users. The underlying property, transport, moving or gas contract is made directly between the customer and the relevant business provider.

Masqany does not collect, hold or control the rent, tenancy deposit, transport fare, moving charge or gas-purchase payment owed by a customer to a provider. Those service payments are made directly to the provider unless Masqany expressly introduces and identifies a separate regulated payment feature.

2.1. Personal and business accounts

Masqany supports personal accounts and business accounts.

1. A personal account is primarily for a tenant or customer seeking accommodation, transport, moving or gas-delivery services.
2. A business account is for a property owner, authorised property agent, transport driver, moving company, gas retailer or another approved service provider.
3. A user may add and switch between eligible roles, but must use the correct role for each activity.
4. Each business role may require separate registration, supporting documents, vehicles, personnel or approval.

Selecting a role does not itself approve the user to trade. Restricted business features remain unavailable until Masqany confirms the required verification.

3. Who may use Masqany

You may use Masqany only when all the following statements are true:

1. You are at least 18 years old.
2. You can legally enter into a binding agreement.
3. The information you provide is accurate and complete.
4. You are not prohibited from using the service under Kenyan law.
5. You use the platform only for lawful purposes.

If you use Masqany for a company, agency or organisation, you confirm that you are authorised to act for it.

4. Accounts and security

You may be asked to create an account using an email address, password, Google Sign-In or another supported authentication method. Some features may require a verified phone number, identity details or supporting documents.

You are responsible for:

1. Providing accurate and current account information.
2. Protecting your password and sign-in credentials.
3. Preventing unauthorised access to your account.
4. Informing Masqany promptly if you believe your account has been compromised.
5. Not creating an account using another person’s identity.
6. Ensuring authorised staff use a business account only within their assigned authority.

Masqany may restrict features until required information has been verified.

5. Responsibilities of tenants and customers

Personal-account customers may browse listings and providers, arrange property viewings, request quotations, place gas orders and request transport or moving services.

When using these features, you must:

1. Communicate honestly and respectfully.
2. Attend agreed viewings responsibly or cancel in good time.
3. Provide accurate property, order, pickup, destination and contact information.
4. Review the property, goods, quotation and agreement before making a commitment.
5. Confirm the identity and authority of the person receiving a direct payment.
6. Avoid sending money solely because a listing or provider displays a verification status.
7. Generate or share a service-completion code only after the relevant result has genuinely been completed.
8. Report suspected fraud, false availability, unsafe conduct or misleading information.

You remain responsible for deciding whether a property, product, provider, quotation, agreement or service is suitable for you.

6. Responsibilities of property providers

Only a property owner or a person with valid authority may publish or manage a listing. Property providers must keep all material information accurate and current.

Property providers must:

1. Accurately describe the property, unit, location, price, deposit, amenities and policies.
2. Use photographs and videos that fairly represent the property.
3. Update availability promptly and remove unavailable listings.
4. Clearly disclose material charges before a user commits.
5. Provide genuine documents and verification information when requested.
6. Protect the privacy and safety of prospective tenants.
7. Avoid duplicate, deceptive or bait-and-switch listings.
8. Honour an accepted viewing reservation as described in section 9.1.
9. Pay the applicable successful-connection commission under section 10.
10. Comply with housing, consumer, tax and other applicable laws.

Masqany may correct, pause or remove a listing that is inaccurate, outdated, unsafe or inconsistent with these terms.

An agent must not imply ownership and must identify the capacity in which the agent acts.

7. Responsibilities of transport drivers and moving companies

Transport drivers and moving companies operate independently. Registration on Masqany does not create an employment, partnership or general agency relationship with Masqany.

Moving-service providers must:

1. Hold the licences, registrations, insurance and approvals required for the service, vehicle and personnel.
2. Provide accurate identity, company, crew, vehicle, plate number, capacity, service-area and availability information.
3. Use the approved vehicle unless a change is disclosed and accepted.
4. Follow traffic, safety, insurance and transport requirements.
5. Agree on the price, route and scope of work before beginning a service.
6. Treat users and their property carefully and respectfully.
7. Never operate while impaired or use the platform for unlawful transport.
8. Mark completion only with the customer’s valid service-completion code.
9. Pay the applicable commission under section 10.

A moving company is responsible for the conduct and accuracy of crew members and vehicles assigned through its account. The service agreement and direct payment remain between the provider and customer.

7.1. Responsibilities of gas retailers

Gas retailers are independent sellers and delivery providers. Each gas retailer must:

1. Hold all licences, approvals and safety documentation required for its products and delivery activity.
2. Supply only lawful, authentic and safely handled products.
3. Keep product, cylinder, refill, price, stock, service-area and delivery information accurate.
4. Use verified personnel and suitable vehicles where required.
5. Confirm substitutions or price changes before delivery.
6. Follow product-safety, consumer, transport and tax requirements.
7. Mark delivery complete only with the customer’s valid service-completion code.
8. Pay the applicable commission under section 10.

8. Verification and the Zero Trust approach

Masqany reviews information to improve trust and reduce fraud. Depending on the account or listing, checks may include identity, business authority, property location, photographs, videos, ownership or agency documents, licences, vehicles, personnel and other relevant evidence.

A Masqany verification status means that information passed the checks used at the time of review. It is not:

1. A government certification or legal title search.
2. A guarantee of ownership, stock, availability or future conduct.
3. A structural, habitability, product-safety or service warranty.
4. An insurance policy.
5. A promise that a transaction or service will be risk-free.

Users should still inspect properties, verify agreements and exercise reasonable care. Masqany may request re-verification when information changes, a document expires, a complaint is received or fraud is suspected.

9. Listings, availability and connections

A listing may cover long-stay rentals, short-stay accommodation, hotels, offices, shops, holiday homes or another supported property category.

Masqany may use platform records to determine whether users have successfully connected or completed a service. Relevant records can include contact requests, viewing arrangements, accepted quotations, gas orders, availability updates, transport or moving requests and service-completion confirmations. These records help operate the marketplace, calculate provider commissions, prevent misuse and improve service quality.

Displaying a listing does not guarantee that it remains available. Users should confirm availability and important terms directly with the property provider.

9.1. Five-hour property reservation after viewing acceptance

When a property owner or authorised agent accepts a physical viewing request for a specific unit, that unit must be reserved for the requesting customer for five consecutive hours from the acceptance time recorded by Masqany.

During that period, the property provider must not rent, allocate, sell, promise or otherwise commit the same unit to another customer. The reservation may end earlier only if the requesting customer cancels or clearly declines the unit. Unless a longer period is expressly agreed and recorded, the marketplace reservation expires automatically after five hours.

The reservation provides a fair opportunity to view and decide. It does not create a tenancy, transfer ownership, guarantee suitability or require either party to conclude a final agreement.

10. Fees and payments

Masqany operates a success-based commission model. The relevant business provider, not the personal-account customer, owes the platform commission after successful completion is confirmed. Masqany will make the applicable rate available to the provider before the provider accepts the relevant marketplace request or connection.

The “service value” is the amount confirmed in the relevant Masqany request, quotation, order or housing-completion record. It is used to calculate commission. Refundable tenancy deposits are not rent and are not included in rental commission unless a different treatment is expressly disclosed before completion.

Unless a different rate is clearly disclosed and accepted before a provider accepts a request, these rates apply:

1. Gas delivery: 2% of the confirmed gas order value.
2. Moving service: 3% of the confirmed moving-service value.
3. Flexible or open-ended residential stay without a committed six-month minimum: a one-time commission equal to 5% of one month’s agreed rent.
4. Fixed residential lease of at least six months but less than twelve months: a one-time commission equal to 1% of the total agreed rent for the first six months.
5. Fixed residential lease of twelve months or longer: a one-time commission equal to 2% of the total agreed rent for the first twelve months.

The residential bands are alternatives and are not added together. Masqany does not charge a continuing monthly commission merely because the same tenant remains in the property. A genuinely new service, order or separately secured tenancy may create a new commission event.

Where an agent acts for an owner, the business account identified by Masqany as the provider for that completed connection is responsible for the commission. Masqany will not charge both accounts for the same completion unless a separate written arrangement expressly applies.

For a service category whose commission is not listed above, including any separately offered short-stay product, the commission must be displayed to the provider before the provider accepts the request or completion. Discounts, corrections, taxes and adjustments, if applicable, must appear on the billing record.

10.1. Service-completion code

For supported services, the customer confirms completion by generating a unique service-completion code in Masqany and sharing it with the relevant provider. The provider enters the code to close the request and make it ready for billing.

The completion code is separate from any login, password-reset or account-verification code. Users must never share a security or sign-in code as proof of service completion.

Before generating the code, the customer must be shown the provider, service or property, recorded value and completion consequence and must have an opportunity to correct an error. By sharing the service-completion code, the customer confirms that the recorded outcome occurred, such as successful gas delivery, completion of a moving or transport service, or securing the recorded property. Code confirmation creates platform evidence and may trigger a commission invoice or prepaid-credit deduction.

Customers must not share a completion code before completion. Providers must not request, pressure, mislead or coerce a customer to provide one early. Suspected misuse, an incorrect value or accidental confirmation must be reported promptly.

10.2. Direct service payments and prepaid commission credit

The customer pays the underlying rent, deposit, transport fare, moving charge or gas price directly to the provider. Masqany does not hold, release or refund those direct payments.

After valid completion, Masqany may issue a commission invoice or deduct the amount from prepaid commission credit recorded for the business account. Any advance funding must be processed through the bank or authorised payment provider identified by Masqany and credited to the provider’s internal commission ledger solely for Masqany platform fees and commissions.

Prepaid commission credit is non-transferable, cannot be used to pay another marketplace user, and is not a general-purpose payment account. It is not rent, a customer deposit, gas-sale proceeds, a transport fare, a moving payment or escrow for the underlying transaction. Masqany does not take custody of provider customer revenue merely because the provider maintains prepaid commission credit.

Each invoice or deduction should identify the completed service, recorded service value, rate and commission amount. The provider must pay through the Masqany or Speqlink account or payment channel shown on the authentic billing record. Payment instructions should be verified inside the platform or through info@speqlink.com.

10.3. Unpaid commission and marketplace access

A business provider must pay a valid commission by the due date shown on the billing record or maintain sufficient prepaid commission credit where automatic deduction applies.

If a provider does not remit a valid commission and has not agreed a payment arrangement with Masqany, Masqany may, after reasonable notice where practicable, suspend new requests and unlist the provider, vehicle, products or properties from the digital marketplace. Serious fraud or deliberate avoidance may require immediate restriction.

The provider may contact info@speqlink.com to dispute a billing record or discuss an arrangement. Access may be restored after the amount is resolved, paid or made subject to an accepted arrangement. A good-faith dispute will be reviewed using request, quotation, completion and account records.

No success commission should arise solely from an uncompleted request. If completion is reversed because of proven error, duplication, fraud or an agreed refund, Masqany may correct the related billing record.

11. User content

Users may upload text, photographs, videos, documents, reviews and other material. You retain ownership of your content, but grant Masqany permission to host, reproduce, display, resize and process it as reasonably necessary to operate, secure and promote the relevant platform service.

You must have the right to upload the content. Content must not:

1. Infringe copyright, privacy or other legal rights.
2. Include forged, stolen or misleading material.
3. Expose personal or confidential information without authority.
4. Contain malware, unlawful content or instructions intended to compromise the platform.
5. Misrepresent a property, vehicle, person or service.

Masqany may remove or restrict content that violates these terms or creates a material safety, legal or fraud risk.

12. Reviews and community conduct

Reviews must reflect genuine experiences and must be relevant, fair and respectful. Masqany does not permit harassment, threats, hate speech, discriminatory conduct, extortion, coordinated manipulation or retaliatory reviews.

Users must not offer or accept an improper benefit in exchange for a misleading review. Masqany may moderate, limit or remove reviews that violate these standards.

13. Prohibited use

You must not use Masqany to:

1. Commit fraud, impersonate another person or submit false documents.
2. Publish a property without authority.
3. Mislead users about availability, price, location or condition.
4. Harass, exploit, discriminate against or threaten another person.
5. Scrape, copy or harvest platform data without permission.
6. Interfere with security, access controls, infrastructure or other accounts.
7. Distribute malware, spam or unlawful advertising.
8. Avoid a restriction by creating another account.
9. Use platform information for an unrelated or unlawful purpose.
10. Falsify, reuse, buy, sell or manipulate a service-completion code.
11. Pressure a customer to confirm an incomplete service.
12. Move a Masqany-originated connection off-platform to conceal completion or avoid an earned commission.

Masqany may investigate suspected misuse and preserve relevant records where lawful.

14. Intellectual property

The Masqany name, software, design, databases, branding and original platform content belong to Speqlink Limited or its licensors. These terms do not transfer ownership to users.

You may use the platform only for its intended purpose. You may not reproduce, reverse engineer, resell or create a competing service from protected Masqany materials except where the law expressly permits it.

Copyright or intellectual-property concerns may be reported to info@speqlink.com with identification of the protected work, the disputed content, the relevant listing or URL, and evidence of ownership or authority.

15. Third-party services

Masqany may rely on services such as maps, authentication, hosting, analytics, notifications and payment providers. Those services may have their own terms and privacy notices.

Masqany is not responsible for an external website or service merely because the platform links to or integrates with it.

16. Platform availability and changes

Masqany aims to provide a reliable service but cannot promise uninterrupted or error-free access. Maintenance, security events, connectivity issues or circumstances outside reasonable control may affect availability.

Features may be added, changed, paused or discontinued. Where a change materially affects user rights or paid services, Masqany will provide reasonable notice when practicable.

17. Account restrictions and termination

Masqany may warn, restrict, suspend or terminate an account or listing where reasonably necessary to:

1. Enforce these terms.
2. Protect users, the public or the platform.
3. Investigate fraud, security or verification concerns.
4. Address a valid overdue provider commission or deliberate commission avoidance.
5. Respond to legal or regulatory requirements.
6. Address repeated complaints or serious misconduct.

Where appropriate, a user may request a review by writing to info@speqlink.com and providing relevant evidence. Serious safety, fraud or legal risks may require immediate action without advance notice.

18. Complaints and disputes

Users can report false listings, impersonation, harassment, privacy concerns, unsafe goods, provider misconduct, vehicle mismatch, completion-code misuse, commission records, account action or other platform issues to info@speqlink.com.

Masqany may request evidence, review platform records, contact affected users and apply a proportionate outcome. Outcomes may include correction, content removal, a warning, account restriction, restored access or referral to an appropriate authority.

A Masqany decision concerns only the platform and its rules. It does not determine property ownership, criminal guilt, civil liability, tenancy rights, insurance liability or damages between users. A good-faith commission dispute will be reviewed using the request, quotation, completion and account records.

19. Disclaimers and user responsibility

Masqany provides marketplace information and connectivity services on an “as available” basis. While reasonable steps are taken to improve accuracy and trust, user-submitted information can change or be incomplete.

To the extent allowed by law, Masqany does not guarantee that every listing, provider, property, vehicle, product, agreement or service will meet a user’s expectations. Nothing in these terms excludes a right or liability that cannot legally be excluded.

20. Limitation of liability

To the extent permitted by applicable law, Masqany and Speqlink Limited are not liable for indirect, incidental or consequential loss arising from an independent agreement between users, an off-platform payment, reliance on outdated user information or conduct outside Masqany’s reasonable control.

This limitation does not apply where liability cannot be limited under Kenyan law.

21. Privacy

Masqany processes personal information as described in the Masqany Privacy Policy. The policy covers marketplace matching, service-completion records, provider billing and prepaid commission credit and is available at https://www.speqlink.com/masqany_privacy.

22. Changes to these terms

These terms may be updated to reflect new services, commission models, legal requirements, security improvements or operational changes. The current version and effective date will be published on this page.

If a change materially affects your rights, Masqany will provide reasonable notice. Continuing to use Masqany after the updated terms take effect means you accept the revised terms. A new or increased provider commission will not be applied to an already accepted request unless the provider separately agrees.

23. Governing law

These terms are governed by the laws of Kenya. Disputes that cannot be resolved directly will be handled by the courts or other competent dispute-resolution bodies in Kenya, subject to any mandatory rights available under applicable law.

24. Contact

Questions, billing disputes, complaints, account concerns and legal notices relating to Masqany may be sent to:

info@speqlink.com